I have learned many of the most important lesssons from people who initially said things that annoyed me. Consider how tolerance of outliers has changed our relationship with icons today. A few quick examples:

• The Cabinet of Abraham Lincoln
• Helen Keller
• Jackie Robinson
• Bill Gates
• Lance Armstrong
• Rudolph the Red Nose Reindeer

Sometimes you do not grasp that you are following an outlier. As a kid I celebrated the success of Bill Koch, the only US Olympic medalist in cross-country skiing and winner of the season long World Cup. In 1976 he raced on waxless skis to win a Silver medal. Waxless skis would be like driving a Ford Taurus in a NASCAR race. He later adopted the technique of skating and revolutionized the way cross-country skiing was contested. He was so successful that the former powerhouse countries protested and eventually divided cross-country skiing into two techniques for racing, traditional technique and free technique (skating).

Are you allowing those who do not represent the conventional view to have a voice in your organization? Do you allow them to speak and does your organization really listen and consider their message? Do you seek out individuals with different view points? Would a unique perspective change your deliberations and decision-making?