When social media became the nonprofit sectors’ favorite broadcast medium, it was free and gaining reach daily, many conferences would hold social media breakout sessions. They were typically titled, How To Leverage Facebook And Advance Your Mission, or something similar. Without fail, the presenter would be interrupted by a well-meaning individual who had not signed-up for Facebook (or the social media platform the session was discussing) and ask for a tutorial on creating an account. It was such a common occurrence that session attendees would start walking out if the presenter could not quickly refer the questioner to a resource guide. Some conference avoided the trap by placing a disclaimers on the session, stating attendees must have an active account and be modestly proficient in navigating on the platform. For years, I witnessed leading content experts reduced to front line tech support, everyone in the session missed the opportunity to benefit from the speaker’s knowledge and prepared remarks.
It strikes me that we often treat new board and committee members similar to the unprepared conference attendees One of the reasons to facilitate a robust orientation process, link new board members with a mentor, communicate frequently with the new board members, and provide on-going education for the entire board, is to reduce the tech support moments. If not everyone is operating on the same basic platform, then we cannot benefit from each others wisdom. If our meetings are put on pause so we can allow everyone to create an account, perhaps we need to reconsider how we are setting everyone up for success in advance. Our time is limited, how we remove obstacles in advance of assembling says a lot about our care and impact.
Sometimes the journey is difficult and we seek safety and certainty about the outcome of the adventure. Sometimes the conditions turn, our assumptions prove wrong, and the final result tips towards failure. When these moments finally pass, we are able to reflect back with sharper details and sensations than most moments. I recall how cold my hands felt at the end of a winter training session when I under dressed and the headwind generated polar windchill factors. I hunker down when I feel intense heat, memories of crawling into structure fires as a volunteer firefighter. I skip a breathe thinking of my front road bike tire unable to maintain traction as I slid across the pavement, five hours into a twelve hour cycling competition. I see traces of the cycling wound, my fingers are haunted by a phantom numbness, and the heat from a bonfire sets off a reflex to go low.
These memories from our wildest adventures add depth to our being. They do not define us because we will find new journeys with equally perilous outcomes. To believe we are defined is to suggest that we have finished exploring. Seek out the difficult and challenging. The reason we continue to plan and set goals is due to the human element and that is what adds depth to the journey.
Our first choice is not always the best choice. The first option may be convenient and meet a need for perceived progress but the results can be less than desired.
Do you click the first link during a Google search, even when the first result has clearly paid for search engine optimization? Did you propose to the first person you dated, on the first date? Did the pilot of your flight land the plane the moment they saw the destination city? Did we nominate the new Board Chair based on the first name mentioned in a passing conversation?
Taking a moment to consider options often leads to better results. In our rush, frenzy, and scattered moments, we settle for anything that looks like a decision. Is it better to make any ferry, even when it heads to the wrong island or is waiting for the right boat a better choice?
What if we commit to looking for at least three options when we reach a decision point? How might three choices change our deliberations if the available answers range beyond yes or no? What other opportunities might appear when we make room for curiosity? How might adopting a three option mindset exponentially change the impact of your work?
When we forget about the end-user, our design is likely to be flawed. We no longer ask the right questions and adopt an empathetic mindset. If we build a trail, open to hikers, bikers, and equestrians but leave overhanging boulders and rock slabs that cannot accommodate a horse and rider, we are saying ‘this is not really for you.’ The design may have been intended as accessible for multiple user groups, but the construction crew was not thinking about one of the user groups when they built the trail.
How might we avoid building for an end-user but forget to hold their needs above ours? What is convenient during planning and construction might result in unnecessary barriers and frustration for the user.
Where are you headed?
Why are you going that way?
Who benefits if you succeed in reaching your destination?
What do you hope to learn along the way?
Google Street View provides comprehensive data on many European Union member countries. However, Germany and Austria are not well mapped. Due to privacy concerns, much of Germany opted-out or restricted Google from proceeding with its mapping project.
Sometimes we believe we have a complete data set only to learn that we do not see the whole picture. If we do not take into account the human element, we may find by the numbers decision-making leads to unanticipated failure.