We received a donor recognition form in the mail addressed to us but the letter was intended for another donor.  I returned the letter to the local nonprofit with a polite request to forward the misplaced letter to the proper donors and asked for a copy of our letter for tax records.  A week later an envelope arrived with our address written in beautiful calligraphy and a donor recognition letter inside.  


No apology needed.  Somebody had taken the time to add their craft and customized the envelope.  A simple extension of individual talent left me with a far superior view of the organization than had the mistake not taken place.  I realized that the cause was being served by passionate people who took the time to correct an issue creatively.