Have you personally received a memorable act of appreciation?  What stood out?  What separated this particular moment from all the others?  What was authentic about the moment?  Was it the person delivering the thank you?  Was there a presentation of a gift or token?  Was there something artistic about the the way the thank you was conveyed?

Thanking donors, volunteers, staff, customers, and community members is many times an assembly-line process.  However, when done with grace and deep conviction it can be the most memorable interaction an individuals has with an enterprise.


The Chronicle of Philanthropy discusses strategies for thanking donors in its current online issue.


How does your organization say thank you?