Have you ever noticed that not all Starbucks are the same? Typically the drinks offered and the aesthetics are similar. It is the employees that really add the flavor- so to speak. My wife mentioned the other day that we have two Starbucks in our town that always give the impression that the team is thrilled to be working at that particular store. They greet you quickly and cheerfully. The drinks are made with extra attention to detail. They are quick to recognize a problem and correct it. Somebody normal offers a ‘thank you’ as you depart. At the end of the day, I walk out with a similar product but my perception of the experience at the different Starbucks is dramatic. The dynamic ones make me remember them. The less energetic Starbucks make me remember the drink, which is usually average at best- or at least that is my perception when it is not made by a barista with a flare for adding something extra.

What have you experienced? What companies standout?