While on the theme of surveys from yesterday, I recently had the chance to participate in a focus group for a major hotel chain. Very interesting and appreciated the chance to provide feedback. One of my observations (and I know many of you have the same):

Why does the more economical property in your hotel chain provide the following free or complimentary amenities when I stay: wifi, breakfast, recently upgraded room, fitness center access, parking, shuttle, business center? All for usually half what I play for the flagship hotel.

Why does your flagship property charge me extra for: wifi, breakfast, parking, resort fees, smaller room, fitness center access, parking, business center?

Does this model make sense? I have stayed in cities where if I travel one more exit down the highway I can stay in the same hotel family but get a whole lot more for my money.

Do we have our organizations arranged so the services are aligned for what you charge? Do we send mixed messages with our fees? Do customers and donors shake their heads in disbelief at our model or do they approve?