Perception

“Language please?” the docent asks.
“Excuse me,” I reply
“Where are you from?” she inquires.
“United States,” I answer.
“Okay, here you go” the greeter send me on my way with an audio guide programed for my preference.  My daughter has managed to unintentionally reprogram her audio wand to Spanish each time we use one of the guides.  Her non native language comprehension is limited enough that the narrative is lost on her.

It reminds me how important it is to set-up our guests for success.  Are they being provided directions that they can understand?  Is the information relevant?  Do you ask for feedback after their visit?  Do you truly listen to their response?  Is there context for the information they receive?  Did you select the right language? 

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