The price of greatness is responsibility
~ Winston Churchill
Many of my transformational moments have come when somebody provides not only feedback but a suggestion on how to improve. Their advice was an investment in my growth and formed a partnership. It is easy for us to lob a complaint at any entity using a customer feedback form and hope for some form of acknowledgement or even a token of good-will. Rarely do we take the responsibility of providing a solution. A recommended improvement offers an actionable course by which we can measure growth. Just saying, ‘don’t do that again’ cuts off many other options and limits dialogue. Reading the New Yorker article on the origins of the Occupy Wall Street movement, I was intrigued by the following summation.
“But, in the end, the point of Occupy Wall Street is not its platform so much as its form: people sit down and hash things out instead of passing their complaints on to Washington. “We are our demands,” as the slogan goes. And horizontalism seems made for this moment. It relies on people forming loose connections quickly.”
It makes me wonder how many complaints could have been rephrased as suggestions? How many times could I have offered a reasonable and unique solution to a problem? How easy is it for me to yell into the wind and assume a concert hall audience is listening? Perhaps the greatest responsibility comes in taking the first step to correct that which can be fixed.