Values

Behavior by Price


Ever pour out a $250 bottle of wine because you cannot finish it?  How about a $8 bottle?  We might find a way to preserve the expensive wine and yet the less expensive vintage we are willing to give a sip to the flowers as we clean-up a picnic.  

I was just in a Primark Store on Oxford Street in London last night and there were clothes and hangers strewn all over the place.  Every rack and display screamed discount pricing.  It looked like a gang of young boys had been asked to do the clean-up before being allowed to play video games.  Employees using large dust brooms collected all the hangers on the floor and piled them in the middle of the floor.  People would pull items off the rack and if it did not fit they made a limited attempt to put it back or just dropped it.  Lines were everywhere.  Next door was a high-end boutique that was the model of organization and the prices reflected the order. 

The prices and values you attach to our services and programs often determine the way they are valued by our customers.

Values and Actions

ESPN Game Day is visiting Boise State University with the live show starting at 5:30 AM this morning.  The day continues with BSU vs. Oregon State in the evening.  I just received an email from the local bike community.  There is free and secure bike parking starting at 5 AM and lasting until the game is over and everyone departs.  It is one think to say your organization is sustainable or values alternative modes of transportation.  It is another to show-up at 5 AM.