I spent the past month juggling the schedules of three potential clients. To make the projects work I needed to purchase a complicated airline itinerary. I have been waiting to make the final purchase of the ticket in order to get confirmation from each party. What I forgot to do was to keep everyone informed and communicate constantly. One long-term client engaged another consultant for a portion of their project. They needed certainty and wanted to lock in the dates. Although I was committed I forgot to reassure the client that they were a priority. Nothing I can do now but remind myself that more communication is better than less, even if it is not definitive.
Are you communicating constantly?