We May Ask You for Your Account Number Again


Do your patrons rave about the service they receive when they contact your cause?  Do they talk about how easy it is to get the information they are seeking?  Or are they asked to key in their membership account and then asked for it repeatedly throughout the process?

Are you a call center or a cause?  Do you share a belief with your members or only a desire to be bigger, faster, and more powerful?

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