Generous Instructions

IMG_7334You may have memorized the path but how does an individual who is new to your enterprise navigate their way?  Today I was locked in a room that I had entered with a key card.  The only way out was to use the interior door and then come around the outside and re-enter with my key card and prop the door open in order to remove my bags.  I am sure there was a simple way out but somebody made the assumption that everyone would know how to do it.  I needed instructions and nobody was around to help so I improvised.  I am guessing I am not the first one who has found the exit confusing.

What assumptions are keeping you from serving those who are seeking you?  How can you add value by being more generous in directing them towards you?

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