Jetways and Airstairs located at commercial airports have one job. They are necessary to load and unload passengers and crew. They are deployed for high-use periods and then sit idle. When reviewing utilization patterns, these items might not deliver a compelling return on investment. However, when a plane filled with people arrives, they are essential.
How might we not prioritize utilization metrics but look at the resource’s impact? A ladder would cost less money, but customer satisfaction would definitely drop. Even more critical, a jetway allows us to efficiently board a $100 million commercial airplane that does benefit from monitoring utilization metrics.