Innovative Concepts

Confluence of Definition

The idea that we can categorize and sort things into well-defined groups is academic. Overlap in the real world is necessary and evident in real-time. Wildlife does not comprehend the human-centered definition of property boundaries. We can mark, fence, and post private property signs, but might we consider how to remain flexible to different mindsets and natural tendencies?

When Will the Inconvenience End?

The aircraft tray table broke. Perhaps the forces of daily passenger use overcame the lifetime capabilities of the mechanism. A post-it note confirms the tray table is inoperable. We can overcome the inconvenience but might it feel better if there was clarity on how and when broken becomes operational. If the post-it note stated the tray table would be fixed tonight, this week, within a month, might we feel that our suffering was temporary, which is a more fathomable and digestible period?

How might we acknowledge the broken elements of our cause and share our plan to return the disrupted piece into service? We may still receive complaints, but a definitive answer on how we are moving forward is better than ‘we know.’

How long would you allow your bedroom smoke detector to continue sounding a low battery alarm? If it is evident and annoying, we tend to remedy the situation quickly. If we run a large hotel and the bedside clock is alarming in an unoccupied room, housekeeping might turn it off the next day. There is a scale to inconveniences, but we might want to understand the perspective of the people who interact with the problem. Almost every airline challenge ranks above the broken tray table. However, if it remains unfixed for a week, sixty passengers are disappointed. Continue for a month, and two-hundred forty passengers are without the tray table amenity. Fix it the first overnight, and the inconvenience stops at eight.

Timing

The swimming conditions are not optimal at the reservoir right now, and it is impossible to swim in the designated area. The water level might rise in a month, and the beach will be covered with water. Selecting the best month to swim is a critical step.

If we ask for a philanthropic investment days after receiving a gift, our timing might appear unappreciative and insensitive. If we have not expressed our gratitude, demonstrated the first investment’s impact, and built a trusting relationship, our timing might disrupt future contributions.

How might we balance our proposed actions with a sensible timeline? How might we be human-centered in our approach, so a calendar informs but does not define our next step?

The Cost of Next Time

Next time is more than a delay; it might even be a lifetime. Next time is a strategic decision to focus on something else. Next time is passing the last exit on the interstate before the toll booth. There is a high cost to delaying what could be done now. Next time is more than another day; it is a cascade of actions that requires planning and re-routing before returning to the opportunity. 

How might we consider what cannot wait for next time? What are the screening statements that allow us to evaluate opportunities in real-time? How might we have the courage to take the path we need to explore today? In his poem, The Road not Taken, Robert Frost presents, “Yet knowing how ways lead on to ways, I doubted if I should ever come back.”

Next time is a worthy rationalization for amusement ride choices, but postponing until next time can be a paradigm shift for the decisions that matters.

Courage

Courage is breaking out of the shell and heading on the journey. Confidence is remaining inside the shell and knowing that you will succeed. There is a lot that can go wrong when we adventure out into the world. But the impact of your presence will inspire far more than when fear suggests staying in the shell is the better choice.

What is your latest courageous act? Sometimes, it is showing up and being present, even when you are uncertain how to serve.

More on courage and confidence from Seth Godin and Debbie Millman‘s remarkable conversation.