Responsibility

Presence

This napkin remained in a hotel stairway for the five days I stayed on the property. It served as a proxy for my observations about the presence of hotel staff in this stairwell and/or their attention to detail. I am not sure whose job specifically details the cleanliness of the common space, but this area was either not routinely inspected, or nobody thought it was their responsibility. I picked up the napkin on my final exit, the litter signifying more than a discarded piece of paper.

What items in your cause await somebody’s notice and action? For a significant case study, see the story behind LaGuardia Airport. It transformed from one of the worst airports to one of the best terminals, but it took $8 billion because nobody acted for decades.

Exhibiting Responsibility

The other day, I sent the above photo to Rebecca’s Private Idaho (RPI) Race Leadership Team. RPI is an Idaho-based gravel cycling event consisting of three major races. The photo captured a snapshot of trash I encountered on a popular trail the day after RPI’s first day of competition. As I stuffed used gels and discarded wrappers into my jersey pocket, I realized race participants had adopted a mindset that littering was acceptable (despite being asked to keep the trails pristine at the pre-race briefings). I sent off a quick email with three suggestions in hopes it might curtail racers from depositing trash on the course during the events.

What followed was a master class in responsibility. Rebecca (of local and national cycling fame) responded quickly, despite being in total demand as leader of the weekend, acknowledged there had been a volunteer breakdown. The trail was not swept (ridden afterward) with a crew specifically assigned to collecting trash. Further, she was sending out a team that day to take another pass and collect remaining items. Most importantly, she was committed to making an emphatic announcement about rider expectations at the next rider briefing before the largest part of the event. Lastly, I received an email with a photo showing a few additional pieces of trash collected by the follow-up team who had checked the trail by that evening.

I share this story because at no time did anyone try to dismiss the issue as unimportant. There was no way to confirm all the trail litter was from the race. The RPI event used the trail system and took responsibility for returning it for public use in good shape.

How might we take responsibility like RPI, even when the actions that cause friction are outside our control? If our name is on the banner, how do we live our organizational values to provide uninterrupted accountability? When we seek to create trust and authenticity, we say what we believe and then act in a manner that reinforces our beliefs. There are no shortcuts to integrity (or hosting a large cycling event).