Great companies don’t hire skilled people and motivate them, they hire already motivated people and inspire them.
Simon Sinek, Start With Why
I hope we all have had the experience of walking into a business or enterprise where the interactions just feel different. The people who greet you are remarkable. They create memorable moments. Your interactions are authentic. They are inspired. They can even exist in unexpected places. Airline call centers employee some remarkable team members who standout because they act as an advocate for the customer instead of part of a policy enforcement agency. This catches our attention.
Has your organization built a team of inspired leaders? How to you keep the level of engagement growing?