risk management

Best Decision?

If you are a summer camp trip leader, taking campers into the wilderness for backpack, horseback, and fishing trips has many responsibilities. One of the primary objectives for any journey is the safe return of all those who sign up for the adventure. You and the staff must make numerous decisions starting before the trip departs (food, gear, medications, briefings, etc.) and continuing until after the trip returns (debriefing, medical reports, repair/return gear, etc.).

The campers are the priority for the trip leaders. However, you make decisions throughout the trip considering more than their desires. Campers might prefer to play Capture the Flag, but it is getting close to dark. The surrounding terrain is a rocky meadow ringed by a dense forest. The group is showing signs of fatigue, and you have been briefed that a black bear was recently sighted in the valley where you are camped. You might postpone the game to another campsite and suggest an alternative activity, or you might organize a quick round.

The best decision for maximum fun is to play the game; it might be the highlight of the summer for the campers. A potentially safer decision is to play cards and not allow anyone to leave the campsite unless accompanied by a staff member. This might disappoint the campers but mitigates the risk management exposure. Our decisions are influenced by who we are serving. As the responsible party, trip leaders might consider their training, what parents want for their campers, and how the camp’s management would respond if an incident occurred. Conversely, the campers seek to maximize the camp experience; they see the joy and happiness of a quick game in a remarkable setting.

We are continuously placed in situations where we must decide between options. The stakes of the decisions vary, and the impact of the outcomes ranges wildly. For monumental decisions, we may labor over a variety of considerations. For inconsequential choices, we probably grab and go. The more clarity we have about what we believe, what values are embedded in our cause, who we serve, and what impact we seek, the less friction, and we will get to the decision point quicker for significant choices.

Risk Management

If we care about the well-being of those we serve, we might need to make difficult decisions on our fans’ behalf. This might require canceling our signature event. Despite all the planning and costs, risk management considerations are prioritized over the financial or reputational damage. In the fire service, a Safety Officer was positioned at the Command Center during large incidents and could cease any operations they deemed dangerous to the well-being of the responders.

How might we balance delivering our mission while preserving the health and welfare of our community?