Despite a simple design, the package label was affixed to the box in the wrong corner. The parcel arrived and no delays were encountered. However, the designers must wonder what they need to do to achieve a higher level of compliance.

What systems have we established that appear straightforward and yet the plurality of users fail to follow the instructions? What works but not as designed? Is it worth redesigning or living with individuals struggling to follow the instructions? How many people wander down the ‘do not enter’ entrance, take photos of the protected artwork, reply to unmonitored email addresses, make contributions without designating their intentions, or ask questions before the Q&A session? Nothing was broken but the system grinds a little louder.