Designed and Adopted

When did current design become the adopted expectation? How much resistance must we overcome to achieve the next iteration? How much external force act as a catalyst? Does disruption accelerate new ways of thinking?

If you are an airport or airlines, the ability to make significant changes occurs on a large scale and requires numerous resources. Often, we are still in start-up mode and nimble enough to adjust quickly but we assume the mindset of working on a global scale.