A tugboat is not useful for the majority of a transatlantic crossing. However, it is a crucial tool to pilot a large cruise ship from the departure port and upon arrival at the destination port. Tugboats are uniquely positioned to ensure successful voyages. We do not disparage the value of a tug boat when it returns to the harbor once the cruiseliner reaches the breakwater and open seas. The confined and complex waters of a busy port require a specialist, and the tugboat is the ‘offensive lineman’ of the harbor. Working in close proximity to others and rarely receiving the spotlight unless something goes wrong.

How might we maximize our usefulness without fretting about the portion of the journey we are not equipped to support?