Service

Gate Change

If the airlines changes our departure or arrival gate, do we abort our travel plans? I like to believe we continue forward, committed to the journey. The same should be true for the cause we support. If the conditions change but the need still exists and we can be of service, why not embrace wayfinding? Let us not mistake a new route for a dead end.

The Risk of Unquestioned Utility

Measuring cups are essential resources for cooks, mixologists, and scientist. They are cornerstones of a kitchen, bar, and lab. Remarkable functionality and easy to use. Except when they are not.

Measuring cups have a lifespan. The uniform scale erodes from sight, they break, or get lost. Suddenly we are confronted with the reality that we must perform a skill that once was automatic.

The same is true with the individuals on our team. The highly reliable and omnipresent volunteer that filled a key position moves away. The Board Chair who served sensationally for years announces it is time for succession. A sustaining donor develops a new passion and shifts their considerable contributions towards a different enterprise.

We take for granted the utility of the reliable. How might it benefit our efforts if we think aloud, ‘I wonder what would happen if….?’ Perhaps the succession plan is obvious and the next individual is ready to ride. Or, we see challenging terrain ahead that we must navigate before reaching stability again. Celebrate the utility of the marvelously positioned individual but remember their tenure is not without limits. Be ready to adapt and adopt when needed.

The Bigger Conversation

SWOT analysis is a fundamental activity during many retreats.  They are visually pleasing and quick to focus conversations.  It is easy to understand why they endured.  Today I read a new process for facilitating a SWOT.  The mindset is compelling.

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Performed in isolation, the SWOT offers a myopic view of the world.  It is our self-evaluation.  We may believe we are memorable conference presenters because of our witty narratives but do we really know?  Unless people walk out of the room during our presentation, or there is a sudden rush of new audience members, it is hard to assess how we are trending. 

SWOT is an instrument.  An opportunity to facilitate conversations.  The greatest gift is getting to the human element.  What are the behaviors and interactions we are fostering?  We may have the most beautiful facilities, the best thank you gifts and a polished social media presence, but if our values are misaligned with our actions, then it is hard for anyone to build trust or take action on our behalf. 

If we use the SWOT to discuss the relationships we are building with those who need what we have to offer, there is an opportunity for a robust conversation.  If we use the SWOT to establish an arbitrary ranking, it may miss the highest return on investment, a discussion about how we can be of service.

Right Moment

IMG_0624An inexpensive telescope sits in the corner of a room in our house.  It rarely gets noticed.  Last night during the Super Moon Lunar Eclipse the telescope was the best instrument we had to witness a celestial event of magnitude.  The telescope rewarded us with real-time remarkable views as the events unfolded in the skies above.  The value of the telescope increased multiple fold because of its deployment at a significant moment.

Sometimes the most remarkable thing we can do is be available at critical moments.  To offer service and create value when there is a need.  Our engagement is forever linked with service during moments when our super powers shine.