Making the inner workings of our organizational visible might be more revealing than professionally polished inspiration. As a former fire fighter, almost everyone who peeked into the fire department’s open bay doors was glad to be offered a tour. Their curiosity to see the fire engines, ambulances, emergency response equipment, and fire fighters in person enhanced their appreciation for the responsibility of the fire service.

How might we provide behind the scene tours that provide greater depth and dimension to our work. How might we engage our community with an authentic show-and-tell moment?