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Memory
Reddit Post

Researchers asked people to draw different corporate logos from memory. The results are fascinating and provide insight into what we recollect. What if you were asked to draw your organization’s logo? How about writing down the mission statement? Can you list the three biggest expenses and revenue categories? What is the name of the summer intern at the nonprofit you engage with the most? What was the name of the last author you saw speak in person?

Like the image posted above, we all have some degree of memory and can respond to the prompts. Our fidelity to the actual answers might be marginal. As an interesting corollary, ask respondents for the three most important things about your enterprise. Is there a contrast between the basic components and their responses? It might be illuminating.

Possession and Proximity

Have you spent time searching for a misplaced key, phone, clothing, or personal item only to discover that the mislaid item is already in your possession: keys in a pocket, phone in hand, clothing on your person? Sometimes, that which is closest to us is easiest to overlook. We glance over the super fans who show up to each of our events, unintentionally ignore the text of encouragement from the best friend, and create a blind spot for the donor who contributes without prompting. However, when the pattern is broken, we notice. We go searching for the critical components that had filled crucial roles. We see the negative space where once it was occupied.

How might we account for the foundation of our work without always gazing skyward to estimate how many more floors we can amass? How might we pause to thank those that are fundamental to our success? How might we inventory the area around us before racing out to secure a new version of what we already possess?

Discussing Uncertainty

When we cannot glimpse the landscape ahead from a superior vantage point, it creates feelings of uncertainty. The recent US Presidential election, which initiated a leadership change, means many social sector organizations will face an altered landscape to fulfill their mission. A complete rewrite of a strategic plan is perhaps too much work or inappropriate at this juncture. Perhaps a scenario panning session might offer a productive output. Several enterprises used scenario planning during the pandemic when the rules were unclear, and long-term viability remained obscure. One of my favorite models is the Six Thinking Hats from Edward de Bono. I appreciate that only some ‘hats’ (mindset) will resonate with our key attributes, but completing the process delivers a holistic experience. Generative conversations can replace fear and unknowing with alignment and increased clarity.

Year in Review

A year-in-review process is similar to examining scorecards from the previous 12 months of golf. There was an optimal route and score to achieve (par) versus the reality of the rounds played. Rarely did the round run as scripted. The year ahead is analogous to assessing blank scorecards of the rounds we intend to play. There is a plan and the vision of completing the track as outlined and achieving the best possible score.

How much room are we leaving in these plans for the unanticipated? How calibrated is our script to our abilities? How much will our resources and equipment add or detract from the journey?

Golf (and planning for the future) would be boring if they always followed the same articulated plan. Our best stories often prosper from encountering the unknown. Serendipity thrives!

Analyzing

As we approach the last few weeks of 2024, reflection becomes a theme. We look at our data, our accomplishments, highlights, and lessons learned. Embedding a culture of curiosity is a hallmark of a healthy community. Dissecting the data is a balance of art and science. If we are running the 100-meter track event, finding a tenth of a second saving might require days of analytics. However, if we are thru-hiking for a few thousand miles, we are afforded more opportunities to trial different techniques and equipment to assess what works best.

How do you review your work? Is there a best time or mindset? What have been your best learnings?

The Wand Chooses the Wizzard

In the movie Harry Potter and the Sorcerer’s Stone, Harry needs to select a wand before attending Hogwarts. He enters the wand shop, and the shopkeeper attempts to find the right wand while sharing, ‘The wand chooses the wizard.’

If we amplify the inquiry, does the organization we serve choose us, or do we choose the organization? There are causes I wish to serve but have never been asked to take a significant role. Other enterprises have asked me to join their team, and I am forever grateful after completing a term of service.

Where do you fall on the decision matrix? Do you believe the wand or wizard chooses?

Progress

Progress, not perfection, is an insightful mantra. If we wait to act, curate our art too much, or wait for ideal conditions, we might sacrifice the opportunity to progress. It might feel safer to continue our edits, build another version, or seek additional feedback, but this may delay our chance to generate a more meaningful discussion. Of course, we must assess the risk. We can break the fear threshold if the possible outcome leads to personal failure and hurt feelings. If the user’s safety is compromised, it is best to delay until our concerns can be mitigated.

We Know

We have learned what an airport looks like, even before seeing the airplanes. Some universal characteristics make it identifiable: the presence of parking garages, rental car shuttles, drop-off and pick-up areas, people with luggage, and air traffic control towers. How might we use some of our common attributes to orient those we serve. If we constructed all the aforementioned features but operated as a dentist’s office, we might confuse more people than we delighted.

So Close

A ski area with 80% coverage of its ski runs might be close to opening, but if the base area is not ready, the lifts cannot turn. However, a ski resort that can take skiers to higher elevations so they can access open terrain might be able to commence their season. Our perception of what is close to happening and what can happen might be less informed by percentages than we realize.