Planning

What Baggage Carousels Teach Us About Planning

Airport baggage carousels are interesting devices. A lot of infrastructure and space is dedicated to the luggage retrieval process. When many flights arrive simultaneously, each carousel operates at high capacity. Visit the baggage area between busy periods, and the design appears dated. If a courier delivers packages directly to my doorstep, why can an airline not reunite baggage and passengers in a more personalized manner?

When operations are at full capacity, questioning utilization and design is more demanding. Visit the same site during a slow period, and the respite provides more opportunities for reflection.

How might we embrace generative inquiry during our more relaxed moments and assess if we are trying to solve problems when full or empty?

After the Hard Part

After you complete the hard part, then what? Do you stop and rest, or do you continue forward at a recovery pace? Can you accelerate on easier terrain, or is your journey finished? Tour de France riders do not call it a season after three weeks of bicycle stage racing. They move on to the next round of events (World Championships, Olympic Games, Vuelta Espana, etc.).

A way to distinguish ourselves is not by completing the hard section but by our actions after cresting the headwall. A social sector organization that completes a capital campaign and then goes silent is remarkable for not being able to double-click on its campaign’s impact. An enterprise that goes viral for a compelling story and continues to make that event its sole highlight reel for successive years is the equivalent of riding off into the sunset.

How might we plan for the crux move and the terrain that follows?

Chekhov’s Gun

Chekhov’s Gun is a narrative principle where an element introduced into a story first seems unimportant but will later take on great significance. The principle postulates that any seemingly unimportant element introduced into a story—an object, a character trait, a backstory, an allergy—should later have relevance. https://www.torontofilmschool.ca/blog/chekhovs-gun-definition-examples-and-tips/

What do you include in your organization’s plan that nods to future activity, and what is identified as a safety device? For example, an organization might title its expansion ‘Phase One’ to reference bigger plans in the future. Circus SR series of planes places a handle to activate a parachute to avoid catastrophic emergencies. Placing a ‘loaded gun’ on the stage can drive the narrative, or it might be a safety measure, with no intention of being deployed.

How might we monitor the intention of the devices highlighted in our plans? Without proper orientation, our team members might be waiting for us to activate the safety mechanism and be disappointed when we launch a future initiative.

Why

Why does the opportunity exist in the first place? A first lens is identifying the opportunity. The work that provides depth and dimension is understanding the conditions that nurtures the opportunity to thrive. How might we not jump into any open lane of travel without a moment of curiosity?

Why is your cause solving the problem it selected? Was there nobody working on it or is there a story?

Future Me

When my son confronts a problem he does not want to tackle in real time, he says, ‘That is a future me problem.’ Future Me gets assigned some of the most demanding and daunting items. What if we made a list of the future me problems? How many would become part of your enterprise’s strategic framework? It is painless to leverage the most important to the future while addressing the most urgent in the moment.

Workplace Fables

What stories were handed down that supported your work/service at your cause? Which narratives limit your effectiveness?

Multiple new board members have joined a cause and stated they would take the first three or four meetings to get oriented and up to speed before adding their wisdom. How has this mindset impacted the organization? What does this say about the orientation process? What vital contributions are lost during this acclimatization phase?

How has service on boards with a give-or-get policy (raise or personal donate x number of dollars) impacted the team’s mindset? If your primary focus stays on achieving your quota, what opportunities are missed? What is gained? Budgeting contributed income is easier if everyone is responsible for a percentage. The policy might eliminate potential board members who do not have financial resources or access to networks with wealth.

Designating appropriate resources, such as salary for staff, technology investments, and taking a political stand are considered inappropriate in some social sector factions. What stories do you encounter when explain why your enterprise invests so much/so little in staff compensations. What barriers/opportunities are evident when upgrading software? When was the last time your cause met with local legislators to share your legislative agenda? If we see compensation, resource investments, and lobbying as inappropriate for the sector, then what does that say about our help wanted sign? What does that suggest about how committed we are to reach our vision?

Stories may retain essential clues to how we prioritize our approach. How might we pay attention to which ones get the spotlight within our organization?

Drip Line

We tend to make an impact when we commit to repeated actions. Take a drip line from an overhang; the constant recurrence of water droplets falling onto cement leaves a dent. It is convenient to believe that we are doing the work that matters, but our actions may be inconsistent or applied to the surface that does not benefit from our emphasis.

How might we ensure our work has the planned results?