TED Talk

Feedback Tutorial in Four Points

  1. Micro-yes: Start with a point of agreement.
  2. Data point: highlight the specific and avoid blur words that may be misinterpreted.  Be specific about what actions we want to see increased or diminished.
  3. Impact statement: what is the purpose connecting the data points?
  4. Question: what is the essential question to create commitment instead of a monologue?
  5.  (Bonus) Ask for feedback regularly: “pulling feedback” allows for continuous learning.

Empowered Conversation

Promoting conversation is not our highest decision-making achievement, rather curating a remarkable process is the goal.  How do we enhance meaningful dialogue empowered by individual perspectives?  What is the result of our current conversation ritual?  Do we create a culture of inquiry and seek out the dark corners? Or do we defer to the convenience of routine?

John’s talk identifies three beliefs that hinder powerful conversation:

Dissent equals disloyalty

Criticism of an idea does equals criticism on and individual

Disagreement with consensus equals not being a team player

What if we insisted on a dynamic process and bold conversations before making remarkable decisions?