Rules

The Rules of Buck

In my early teen years, my parents owned a buckskin quarter horse (named Buck) who had lived a traumatic life before arriving at our barn. He had been starved one winter, receiving too little hay to survive. In response, he ate his hay from the ground by standing over it and working backward, prepared to kick any horse who came up behind him. He propelled to a gallop the moment one put a foot in the stirrup, a neat trick for a cowboy who wanted to make a fancy exit but not ideal for recreational horsemen. He had frequently been caught by a cowboy who threw a lariat to capture him from a herd of running horses. In turn, we built a small side corral to trap Buck for our rides and slowly haltered him, despite his constant threats of bolting. We had a mental list that was referred to as the ‘Rules of Buck.’ Every month or so we added a new entry. For example, while on a trail ride, my Dad attempted to put on a raincoat when the weather turned. Buck bolted and only settled when the slicker was dropped. We later learned Buck had been used at hunting camp to pack out harvested and quartered elk, which were secured to him on a pack saddle and covered with a tarp that resembled a raincoat. The joys of riding Buck outweighted the numerous rules but he required empathy and a compassioante approach.

We are all a bit like Buck. Past events inform our current mindset and perspective. What rules have helped you succeed, and which do individuals unknowingly violate? Where has empathy and compassion allowed you to progress in arenas that might have been unimaginable in a just proceed forward approach?

Five Rules for Your Enterprise

List the five essential rules to successfully merge into your team’s culture? What are the five most important documents/books a new member of your team should consult? Who are the five most important individuals a person should meet early in their tenure? What are the five most important stories about your cause they should know?

Looking for some inspiration, Vu Le has a refreshing look at seven post-pandemic rules the social sector should embrace.

Local Ordinance

What rules are specific to your team? How were these rules drafted, and what was their intention? Which ones offer clarity and amplify your team’s impact? Which are vestiges of a former era that have not been amended? How do you orient new members to these local ordinances? Are they consistent with your enterprise’s values?

Rules

“There are rules…and there are other rules”

Mad Men

Which rules do you follow, and which rules do you consider suggestions? Speed limits? Carry on bag allowances on commercial airplanes? Suggested contributions for entry? Paying taxes? Jury duty? Attending meetings?

We adapt to rules based on a number of referral points. In the State of Idaho, there is a traffic rule that cyclists can treat a Stop sign as a Yield sign as long as they are not impeding traffic flow. It is called the “Idaho Stop.” It is a practice adopted by cyclists in states that do not have the “Idaho Stop” as part of the traffic code. Technically, it is a violation, but when done in appropriate circumstances, it keeps the cyclists safer and allows motorists to proceed more efficiently.

Each enterprise has ‘rules’ and ‘RULES.’ The trick is communicating the expectations behind these regulations. Some practices are in place to demonstrate respect and maintain a hierarchy. Others are essential for the organization to function. Occasionally, breaking the rules is critical to success and/or life safety.

How might we set our team up for success by illuminating what is non-negotiable and what is a suggestion? How might we recognize that circumstances might change the rules? And lastly, are our rules and values aligned? 

Your Customers Love You for Being Unique

If it is critical then make it visible.  Posted guidelines and rules set you apart from other organizations.  Ignoring enforcement leads to mediocrity and erodes trust.  Be brave.  State what you are seeking to deliver and build a tribe that shares this vision.  Frustrating those who do not agree is acceptable but be generous in setting up people for success.