What new initiative are you launching? Are you embarking on a journey intended to provide service to others, or is it an intriguing route for you to explore? Understanding our intentions helps us provision and promote the quest. What ‘help wanted’ sign will you post to assemble a crew? How does it change based on your motivation?
If you are a member of the traveling cast in the Broadway mega-hit Hamilton, how do you benefit from the DNA embedded by the original cast? With multiple productions worldwide, there are some links back to the original cast members who developed the characters and added depth and dimension to the songs. If you play King George III in a current production, you can trace nuisances to Jonathan Groff, the original performer portraying the Broadway King George. Your performance is calibrated in some measure based on the first iteration.
How might we recognize that when we join a cause, we have some connection to the original cast who started the enterprise? How might we benefit from their insights and add our own perspective as we build the best version of the cause? What transitive properties from the founders have cascaded to your work?
If we build on a fault line, expect dynamic experiences. If we desire stability, we may need to seek more durable ground. Flying into my city earlier this year, I spoke with my seatmate who worked as a facility manager, building served farmers (data centers). He was overseeing the construction of a new center outside the town. I asked him why his company picked this location, and he stated that it met four critical criteria: geologically stable land (i.e., limited seismic activity), a good source of inexpensive power (hydro and wind), less expensive land, and the cost to build was attractive. The exact property would not work well as a prospective site for a geothermal pool or a national park that contained geysers.
Where we work may influence our impact and ability to establish a stable foundation. A ski instructor has more prospects in the mountains than being based in the tropics. A social service organization might likely thrive in a region with an established nonprofit center and a community foundation. If your cause is a search and rescue organization, it exists on the frontier between emergency services and volunteer resources. The business model demands working in dynamic settings and functioning on fault lines.
How might we assess where our services are most needed within a community? How might we be willing to migrate if the need has relocated?
What is the castle that you occupy? Is it a structure, an idea, a way of being, access to certain rights, or a relationship?
How might we understand that we cannot govern all the terrain before us but contribute to a confluence? We can help those seeking input to navigate and succeed on their journey.
Remarkable Ideas
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Making It Possible
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Being of Service
How might we deliver on our promise as consistently as possible? How might we inform those we serve when a disruption occurs? How might how we behave when we encounter unexpected circumstances deepen our relationships with those who want to see us succeed?
In the movie Harry Potter and the Sorcerer’s Stone, Harry needs to select a wand before attending Hogwarts. He enters the wand shop, and the shopkeeper attempts to find the right wand while sharing, ‘The wand chooses the wizard.’
If we amplify the inquiry, does the organization we serve choose us, or do we choose the organization? There are causes I wish to serve but have never been asked to take a significant role. Other enterprises have asked me to join their team, and I am forever grateful after completing a term of service.
Where do you fall on the decision matrix? Do you believe the wand or wizard chooses?
Progress, not perfection, is an insightful mantra. If we wait to act, curate our art too much, or wait for ideal conditions, we might sacrifice the opportunity to progress. It might feel safer to continue our edits, build another version, or seek additional feedback, but this may delay our chance to generate a more meaningful discussion. Of course, we must assess the risk. We can break the fear threshold if the possible outcome leads to personal failure and hurt feelings. If the user’s safety is compromised, it is best to delay until our concerns can be mitigated.
Quick icebreaker activity for your team. Provide a timeframe (3 months, 1 year, duration of board service term, etc.) and ask each individual to write down an event, milestone, or moment that they are personally looking forward to reaching. Place these on an internal calendar (as best you can) and then acknowledge them as they are achieved, passed, or become evident.
The organization’s highlights are not always the same as those of the individual team members. Recognizing individual milestones helps add a shared sense of service and accomplishment. As an added bonus, it is a nice way to start a meeting and build deeper connections.
Lagom is a Swedish word that translates to “just about the right amount.” What is Lagom for your work? What level of services, resources, engagement, impact, and awareness fit that mindset? So often, the social sector exists in a deficit mindset, driven to scale and expand. If we were to calibrate our work, where would just about the right amount appear on the scale?
What-if-concepts 